Nicolas Acero is a seasoned customer service professional with extensive experience in contact center management, currently serving as a Customer Service Manager at Quadient since May 2004. Responsibilities include overseeing the daily performance of the inbound contact center, providing leadership to supervisors and agents, and managing hiring and performance evaluations. Previous roles at Quadient include Dispatch Supervisor, where focus was on team motivation and performance coaching, and Dispatch Lead, responsible for mentoring and assessing call quality. Acero has also served as a Tier 1 Dispatch Representative, delivering customer support for mailing equipment. Prior experience includes working as a Bilingual Customer Service Representative at Stream Global Services, providing technical support to Spanish-speaking customers. Education was completed at Fundacion Universidad Central de Colombia from 1999 to 2001.
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