Ousman Rachid is a project manager specializing in B2B processes within a multinational American company, focusing on the French and BENELUX markets. With 12 years of customer service experience, they lead initiatives aimed at optimizing internal processes and enhancing customer satisfaction through effective CRM management. Previously, Ousman has held roles such as Quality Manager and Engineering positions, all while contributing to international projects that improve operational efficiency. Ousman holds multiple degrees in engineering, including a Master's in Biomedical/Medical Engineering.
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