Suzanne Richards

Suzanne Richards is a Merchant Solutions Consultant and Operations Lead at Quadient, Inc., where they leverage expertise in digital payments. Previously, as Director of VOC and Client Insights at Fiserv, Suzanne managed a top-tier Voice of the Customer program, achieving a 90% client retention rate and significant revenue savings. With a Master's degree in Industrial and Organizational Psychology from the University of Phoenix, they have a strong background in client experience optimization, operational excellence, and training development from roles at First Data Corporation.