Jonathan Dickson Bsc (Hons)

Jonathan Dickson BSc (Hons) is a dedicated IT professional with extensive experience in systems engineering and technical support. Currently serving as a Level 3 Systems Engineer at Qualcom since March 2023, Jonathan specializes in third-level support, incident logging, and technical issue resolution. Prior experiences include Team Lead in Backup & Monitoring at newcmi, providing critical support and ensuring system reliability for clients, and IT Support Engineer at Unity IT Ltd, where responsibilities included software and hardware system management. Jonathan's career began as a Production Engineer at TCI Cables Ltd, manufacturing and repairing cabling to specification. Educational qualifications include a BSc (Honours) in Computing and IT from The Open University, along with various certificates in customer service and computer systems development.