Justin Shen is a Senior Staff RMA Engineer at Qualcomm, bringing over a decade of experience in the mobile semiconductor industry and six years of overseas academic experience in New Zealand. Previously, Justin held the position of Senior Customer Quality Engineer at Qualcomm and later served as a Staff RMA Engineer, managing cross-functional teams to resolve customer quality issues and improve product reliability. With a strong background in customer communication and problem-solving, Justin has effectively collaborated with major clients to enhance customer satisfaction and optimize product performance. Justin earned both a Master's and Bachelor's degree in Electrical and Electronics Engineering from the University of Auckland.
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