Qualfon has a strong track record of customer service and back-office processing growth.

Outsourcing

Business Development

Qualfon

Qualfon's headquarters in Coeur D'alene, ID, United States

Doug Kearney

Dave Drayton

John Batchelor

Mitchell Swindell

Grant Nekoranec

Alfonso Gonzalez

Jim Guillaumin

Mike Jossi

Doug Wells

Christian G. Bosse

Kimberly Carr

Roberto Sanchez-Mejorada

Bradley Eickhorst

Robert Nachwalter

Thomas Denomme

Jack Fernandez

Fabrizio Zerlini

Holly Russell

Chaniece Lee-Mathis

Tim Straka

Jim Harrahill

Tim Moore

Dan Getzewich

Jim Ziaja

Nickola Hubiak

David Graham

Jennifer di Tirro

Jeremy Malucci

Steven Walden

Shrikant Sortur

Dawn Corsiglia

Ankur Bhardwaj

Albert Arellano

Nikko Encarnacion

Erin Bode

The Sales and Business Development team at Qualfon is responsible for identifying and pursuing growth opportunities through strategic partnerships and client acquisition. They drive revenue by developing tailored solutions for prospective clients, particularly in customer service and back-office processing, while also managing relationships with key accounts to ensure long-term satisfaction and retention. This team plays a crucial role in expanding Qualfon's market presence across various industries, including healthcare.

Sales and Business Development

The Operations and Process Management team at Qualfon focuses on enhancing operational efficiency and ensuring compliance across customer service and back-office processing functions. By leveraging data-driven strategies and continuous improvement methodologies, the team optimizes workflows and oversees project management, facilitating a seamless experience for both clients and employees. Their collaborative efforts drive performance excellence while maintaining high standards of service quality.

Operations and Process Management

The Data and Analytics Team at Qualfon leverages advanced data management and analytics techniques to drive insights and optimize operational performance. By analyzing customer service metrics and back-office processes, the team supports strategic decision-making and enhances service delivery. Their expertise in diverse technologies, including Oracle, SQL, and various programming languages, enables them to create robust data products and solutions that align with the company's growth objectives.

Data and Analytics Team

The Leadership Team at Qualfon is responsible for setting the strategic direction of the company and ensuring alignment across all business units. This team oversees operations, financial performance, legal compliance, and talent management, while driving innovation and growth in customer service and back-office processing. Their collaborative efforts aim to enhance company performance and deliver exceptional value to clients.

Leadership Team

The Information Technology & Support team at Qualfon is responsible for managing and enhancing the company's technological infrastructure to ensure seamless operations. This team provides critical support to end-users, oversees system administration, implements IT solutions, and fosters collaboration through agile methodologies, ultimately enabling the company to deliver outstanding customer service and back-office processing.

Information Technology & Support

The Client Relations and Marketing team at Qualfon is dedicated to enhancing client satisfaction and driving business growth through strategic communication and relationship management. This team collaborates to develop tailored marketing proposals, facilitate effective client engagement, and ensure a seamless experience, ultimately supporting the company's commitment to exceptional customer service and operational excellence.

Client Relations and Marketing

Qualfon

Org chart

Teams

Sales and Business Development

Operations and Process Management

Data and Analytics Team

Leadership Team

Information Technology & Support

Client Relations and Marketing

Offices

Qualfon

Org chart

Teams

Sales and Business Development

Operations and Process Management

Data and Analytics Team

Leadership Team

Information Technology & Support

Client Relations and Marketing

Offices

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