Jess Miller

Jess Miller has extensive experience in community management, customer experience, marketing, and communications. Currently serving as the Community & CX Lead at Follow Alice since February 2019, Jess has adeptly identified key gaps in the customer journey through a thorough understanding of the business. Previous roles include Employee Relations Representative, Head of Email Marketing & Social Media, and Head of Operations at Follow Alice, demonstrating a strong background in enhancing organizational structures and driving engagement through targeted marketing campaigns. Additionally, Jess is currently a Social Media Consultant at Qualifyze and has experience as a Communications Consultant at The Open University, focused on a significant education project. With a unique voice over artistry background for e-learning, Jess combines creative skills with a solid foundation in marketing and operational efficiency, having also hosted a radio show early in the career. Jess holds an ACM Certificate in Music Studies from the Campus of Performing Arts.