Michael Bonfiglio is currently the Tier 3 Helpdesk Team Lead at QualityIP, where they manage escalated technical issues and mentor lower-tier staff. Michael has built a solid foundation in customer service through previous roles, including as a Helpdesk Analyst and a Crew Member at Chipotle Mexican Grill. They graduated with a Bachelor of Business Administration in Computer Information Systems from Kent State University, where they also pursued certifications in A+, Network+, and Security+. In addition to their technical expertise, Michael is the owner of Fig's Landscaping, LLC, demonstrating strong leadership and entrepreneurial skills.
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