Fabiola Benitez

Fabiola Benitez has a diverse range of work experience in project management and service delivery. Fabiola started their career as an Agente de Soporte Técnico at Sitel, providing assistance to internet users and ensuring customer satisfaction. Fabiola then moved on to Farmacos Especializados as Jefatura de Soporte Técnico, where they implemented standardized operation procedures and coordinated the creation of a Help Desk.

At EDS de México (now DXC Technology), Fabiola worked as an SLA's Information Analyst and implemented improvements in service level reporting, ensuring timely actions to prevent project delays.

Fabiola later joined Hewlett Packard Enterprise as a Project Portfolio Manager, implementing a monitoring system for projects executed for the SAT. Fabiola also forecasted the financial impact of possible project non-compliance, ensuring that penalties remained within projected levels.

As a Service Delivery & PMO Manager at DXC Technology, Fabiola implemented project management tools and processes to track progress and provide visibility to stakeholders. Fabiola also defined and implemented internal review mechanisms for software projects, ensuring client acceptance criteria were met.

During their time at DXC Technology, Fabiola also worked on projects for Aeroméxico, where they coordinated meetings, developed work plans, and tracked infrastructure activities and maintenance.

At Quality & Knowledge On IT Services, Fabiola currently works as a Project Manager for the implementation of SAP's LMS and in-house systems for Volaris. Fabiola coordinates meetings, provides training and support to end users, and oversees the creation and release of training materials.

Overall, Fabiola Benitez has extensive experience in project management, service delivery, and coordination of diverse stakeholders. Fabiola has a strong track record of implementing improvements and ensuring client satisfaction.

Fabiola Benitez has a diverse education history. Fabiola obtained a Diplomatura in Certificación en la Gestión de Oficina de Proyectos PMO from ITESM in 2013. Prior to that, they completed a Diplomatura in Planeación, Administración, Evaluación y Control de Proyectos at ITESM Campus Ciudad de México from 2012 to 2013. Their undergraduate degree, a Licenciatura in Ciencias de la Informática, was earned from Unidad Profesional Interdisciplinaria de Ingeniería y Ciencias Sociales y Administrativas from 1997 to 2001.

In addition to their formal education, Fabiola Benitez has also acquired various certifications. These include the Scrum Foundations Professional Certificate (SFPC) from CertiProf, obtained in June 2020, the PMO – VALUE RING certification from PMO GLOBAL ALLIANCE in November 2017, and the ITIL Foundation V3 certification from PeopleCert, although the specific month and year for the last certification are not provided.