JM

Juan Manuel Melgar

Operations Manager at Quality & Knowledge

Juan Manuel Melgar has worked in the IT industry for over 20 years. Juan Manuel began their career in 1999 as a Visual Basic Developer at Electronic Data Systems. In 2000, they moved to a Microsoft Developer role at the same company. In 2009, they joined Quality & Knowledge as a Lider de Proyecto. In 2015, they joined Quality & Knowledge On IT Service as an Operations Manager. Juan Manuel later became a Project Delivery and Operations Manager and was responsible for the implementation of the ISO/IEC 20000-1:2011 system, coordinating work teams and monitoring compliance with established standards.

Juan Manuel Melgar obtained their Engineer degree in Computer Systems from Escuela Superior de Computo - IPN in 1997. In 2020, they obtained a ScrumStudy Certified Scrum Master certification from SCRUMstudy - Accreditation Body for Scrum and Agile, and in 2021 they obtained a SCRUMstudy Agile Master Certified (SAMC) and Scrum Product Owner Certified (SPOC) from the same institution.

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Timeline

  • Operations Manager

    January, 2018 - present

  • Responsable de la implementación del Sistema de Gestión del Servicio para ISO/IEC 20000

    May, 2015

  • Project Delivery and Operations Manager

    January, 2015

  • Lider de Proyecto

    January, 2009

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