Alex Rawson

Alex Rawson has extensive experience in customer success leadership, having served as the Global Head of Customer Success (XM Success) at Qualtrics from June 2020 to December 2022, where responsibilities included oversight of customer success initiatives across multiple regions. Prior to Qualtrics, Alex held lengthy tenures at McKinsey & Company, achieving the position of Partner and gaining significant expertise in strategic consulting from September 2001 to June 2020. Alex also contributed to customer retention operations at AOL for a brief period in 2004-2005. Academically, Alex holds an MBA from Harvard Business School and a Bachelor of Arts from Princeton University.