Caroline Li is a seasoned professional in customer success and risk management, currently serving as a Senior Customer Success Manager at Qualtrics since January 2025. Prior roles include Customer Success Lead at Lucerna and various positions at Via, culminating in Senior Mid-Market Customer Success Manager. In earlier experiences at PwC, notable contributions included developing an integrative dashboard that significantly reduced admin time and providing consulting services to improve IT governance for non-profits. Caroline's background also includes data analysis at FirstMile and summer analyst work at Goldman Sachs, where innovative solutions were implemented to enhance operational efficiency. Caroline holds a Master’s in Accounting and dual Bachelor’s degrees in Accounting and Information Systems from the University of Utah.
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