Erika Lin is a Technical Account Manager at Qualtrics, responsible for serving as the technical point of contact for over 15 Customer Experience program administrators, achieving a customer satisfaction score of 4.9. Previously, Erika held various roles at the University of California, Santa Cruz, including Audiovisual Technician, McHenry Library UX Assistant, and Undergraduate Research Assistant, where skills in audiovisual setup, usability testing, and behavioral research were developed. Prior experience also includes a role as a Product Specialist at Qualtrics, providing product support to more than 2,600 customers with a satisfaction score of 4.8. Erika's educational background includes a Bachelor of Science in Cognitive Science and a Bachelor of Arts in Psychology from the University of California, Santa Cruz, and ongoing studies at International Christian University.
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