James Scutt

James Scutt, XMP, is a Chief Customer Officer with expertise in directing strategic customer experience programs. Currently, they serve as the Head of Experience Community at Qualtrics, focusing on building a global network of experience leaders. Previously, they held roles such as Non-Executive Director at Citizens Advice, where they chaired the Personnel & Operations Committee, and worked with the XM Institute as a Principal XM Catalyst. James's extensive experience spans various sectors, including their early career as an award-winning chef and roles in retail management, where they consistently enhanced customer experiences and operational effectiveness. They graduated with a degree in Retail Management from Manchester Metropolitan University.