Jessica Ma is an accomplished professional in customer success and supply chain management, currently serving as a Principal Customer Success Manager at Qualtrics since November 2021, after previously holding the role of Senior Customer Success Manager. Prior experience includes a tenure at EY from September 2016 to October 2021, where Jessica was a Senior Consultant specializing in Supply Chain & Operations and also served as a Staff Consultant. Earlier career experience includes a position as a Student Career Advisor at the Robert H. Smith School of Business, University of Maryland, and an internship in Technology Risk Advisory at EY. Jessica Ma holds dual Bachelor of Science degrees in Supply Chain Management and Accounting from the University of Maryland and has participated in a program at WU (Vienna University of Economics and Business).
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