Katrina Primmer is an accomplished professional with extensive experience in customer experience, leadership, and financial management. Currently serving as an XM Success Consultant and Customer Operations Manager at Qualtrics since February 2017, Katrina has led initiatives that significantly improved operational efficiency and achieved a +94% Manager Effectiveness Score. As a global lead for the QSalute Veterans Employee Resource Group, Katrina fosters an inclusive environment for veterans at Qualtrics. Prior to this, Katrina held various roles including Partner Delivery Consultant and Technical Implementation Consultant, managing substantial enterprise CX programs. Additionally, Katrina serves in the United States Army Reserve as a Financial Management Support Officer and Executive Officer, utilizing expertise to train and deploy finance teams. Katrina holds a Bachelor's Degree in Neuroscience from the University of Minnesota and a Certificate in Intermediate Data Analytics from the University of South Carolina Darla Moore School of Business.
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