Laura Llorente is a seasoned professional with extensive experience in technical success management and client implementation. Currently serving as a Senior Technical Success Manager at Qualtrics since November 2025, Laura designs and delivers services tailored to clients’ strategic goals while analyzing usage data for actionable insights. Previously, Laura held the role of Implementation Manager at Creative Clicks, where responsibilities included leading end-to-end implementations using Scrum methodologies and acting as a Product Owner. Earlier experience at Qualtrics as a Technical Account Manager involved managing services for enterprise clients and driving innovation through client engagement. Additionally, leadership capabilities were demonstrated as the EMEA Spanish and Employee Experience Team Lead. Educational qualifications include a degree in Business Administration and Computer Science from the University of Deusto and further studies at HEC Montréal and ILAC.
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