Masoom Shah

Masoom Shah is an accomplished Senior Product Manager and Technical Program Manager at Qualtrics, with a strong focus on product strategy and execution for Identity Services and Enterprise Admin platforms since January 2022. Shah successfully launched usage-based pricing models, enhancing transparency and increasing deal sizes. Prior experience includes significant contributions at Clarabridge, where Shah was a founding member of the Voice Center of Excellence and played a key role in scaling the Voice-to-Text business. Additionally, Shah revamped customer implementation processes and progressed through various roles in product operations, ultimately leading a team of product support engineers. Shah's educational background includes a Master's in Information Management from the University of Maryland and a Bachelor's in Engineering (Information Technology) from the University of Mumbai.