Thomas Johnston is a Senior Technical Success Manager at Qualtrics since February 2023, following a progression from Technical Account Manager to Senior Technical Account Manager. Prior experience includes serving as Services Enablement Lead for Site Reliability Engineering at NTT Ltd. from February 2020 to February 2023, where oversight of managed services infrastructure was a primary responsibility. Thomas also contributed to WithYouWithMe as a Business Analyst, Automation Consultant, and RPA Lead from November 2018 to March 2020, focusing on emerging technologies such as RPA and AI. As Co-Founder of Good Dance from January 2017 to June 2018, Thomas facilitated fundraising for various organizations while supporting local artists. Educational qualifications include a Bachelor of Engineering (Honours) in Mechatronics, Robotics, and Automation Engineering from UNSW, obtained in 2020.
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