Andrew Kellman is an experienced professional with a robust background in technical support and customer service. Currently serving as Lead Technical Support Engineer at Qualys since December 2014, Andrew oversees the VMDR2 Support Team, manages high-severity cases, and provides mentorship to junior engineers. Previous roles at Qualys include Senior Technical Support Engineer and Technical Support Engineer, where responsibilities encompassed account management, escalations, and ensuring customer satisfaction. Prior experience at Sears Home Services involved dispatch supervision and logistics coordination, while Andrew also contributed to e-commerce as a webmaster and designer for music retail sites. Educational qualifications include studies at Wake Technical Community College and Tallahassee State College, alongside a high school diploma from Crystal River High School.
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