Jay Rich is a seasoned Technical Support Engineer at Qualys, responsible for addressing global customer and partner service requests. Prior to this role, Jay served as a Lab Engineer at Dell EMC, contributing to the development of mid-ranged SANS/HCI storage systems, and spent nearly three decades at Newton Instrument Company in various capacities including App Development, Marketing, Systems Administration, and Graphic Design. Jay holds multiple associate degrees in Information Technology and Security from Wake Technical Community College, as well as a Bachelor of Science in Graphic Design from the University of North Carolina School of the Arts.
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