Jeff Garfinkle

Jeff Garfinkle is a skilled Customer Operations Professional currently serving as an Escalation Manager at Qualys. They previously held various positions at Mimecast, including Critical Situation Manager and Supportability Engineer Manager, where they led teams and facilitated communication between departments to enhance customer experience. Earlier in their career, Jeff gained experience in IT operations and systems administration across multiple organizations, including City Sports and MaidPro. They are pursuing a BS in Sociology at the University of Kansas.