Pip L is an experienced Senior Technical Support Engineer currently at Qualys since May 2022, with a strong background in customer support and technical problem-solving. Prior to Qualys, Pip held a similar position at Glowforge from April 2018 to January 2022, where responsibilities included troubleshooting hardware and software issues, developing new support processes, and maintaining internal support. Pip's experience also includes a User Experience Designer role at Tableau Software from February 2012 to October 2017, and various customer advocacy and support management positions at Cisco and Microsoft. Pip possesses a robust foundation in customer experience optimization and team leadership, with a commitment to training and documentation excellence.
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