Gavin Atkinson is a customer experience specialist and call center expert with over 30 years of experience in the call center and BPO industry. They have held various leadership roles, including Operations Director at the Automobile Association of South Africa, Divisional Manager at Discovery Health, and CEO of the Call Centre Division at BankservAfrica. Currently, Gavin serves as Managing Director at ServiceLab and WNS Global Services SA, where they focus on optimizing customer journeys and re-engineering processes to enhance service quality in South Africa. Their passion for leading people and driving results underscores their commitment to evolving customer experience journeys to the next level.
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