Jeff Harris is a seasoned technical account manager with extensive experience in customer support and operations. Currently at Quantum since February 2017, Jeff supports one of the company's largest customers, providing technical advice to data center operations teams and achieving a 100% remote repair rate for tape libraries. Prior to Quantum, Jeff served as a senior technical support engineer at Oracle from 2005 to 2016, focusing on high-value accounts, while consistently meeting customer satisfaction metrics. Jeff's career began with roles at IBM Global Services and First Data Corporation, where management and operational duties were key responsibilities. Jeff holds educational credentials from Colorado State University Global and Arapahoe Community College.
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