John M.

John M. has extensive experience in technical support and management, currently serving as an Escalation Manager for Quantum since October 2011, where responsibilities include resolving complex technical issues across the EMEA region. Previously, John held the position of Professional Services Engineer at Quantum, specializing in systems integration and technical support for storage solutions. Prior experience includes working as an IT Infrastructure Support Specialist at Phoenix IT Group and as a Field-Based Customer Support Engineer at Connexion Point MVS, providing support primarily in the Oil & Gas sector. John's career began in the British Army as a member of the Special Air Service, and educational qualifications include an ONC in Electronic Engineering and a Cisco Certified Network Associate credential.