Michael Richter has extensive experience in technical support and engineering services, particularly within data storage and enterprise solutions. Currently employed at Quantum since August 2007, roles have included Sustaining Engineering Services, Senior Software Product Support, Technical Lead EMEA, and Technical Support Analyst EMEA, where notable achievements include a 95% resolution rate for complex technical issues and the development of a comprehensive onboarding program for new hires. Prior experience at HP Enterprise Services involved significant contributions to SAN/NAS environments, expert support for enterprise tape backup solutions, and coaching employees to enhance productivity. Michael holds a degree in Software Development from CDI Deutsche Private Akademie für Wirtschaft and a Bachelor in Business Informatics from IfB Dresden.
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