Mike Shepherd

Mike Shepherd is an experienced customer service and support professional with a comprehensive background in managing teams and delivering high-quality service across various industries. Currently serving as the Customer Service Manager at QuaverEd, Mike leads a team of specialists, providing essential support for online educational resources while overseeing scheduling and coaching. Previously, Mike held roles such as Customer Project and Process Manager at QuaverEd and Customer Support Manager at Incipio Group, where operations were significantly expanded. Extensive experience includes digital marketing analytics at KYZEN Corporation and various customer support roles at Griffin Technology. Mike holds a Bachelor of Arts in University Studies from Middle Tennessee State University and has demonstrated a commitment to enhancing customer experience and operational efficiency throughout a diverse career.