Phil Wright, CCXP

Phil Wright, CCXP has an extensive work experience spanning over several years. Phil currently works as a Senior Robotics Consultant at Bossa Nova. Prior to this, they served as a Sr Robotic Operations Strategy Consultant at ARO and as the VP of Client Engagement at QuaXigma.

Previously, Phil held multiple roles at Badger Technologies, including VP of Customer Operations & Chief Customer Officer and VP of Customer Operations & Support. During their tenure at Badger Technologies, they created post-sales processes, managed a Quality Assurance Team, and initiated an Analytics mission to improve operational needs.

Before joining Badger Technologies, Phil worked at Lenovo as the Director of World-Wide Customer Experience. At Lexmark, they held various positions, including Director of Global Customer Experience and Enterprise Excellence, Director of Global Operational Excellence, Director of Global Quality, Manager of Product and Technology, Manager of Design and Development, and Printer Systems Engineering Architect. Some of their achievements at Lexmark include managing the design and development of fuser technology and integrating internal electromechanical laser engine subsystems.

Overall, Phil's work experience showcases their expertise in customer experience, robotics, operations strategy, client engagement, and leadership in various tech companies.

Phil Wright, CCXP has a Master's Degree in Electrical Engineering from the University of Louisville. Phil also holds a Bachelor's Degree in Electrical and Electronics Engineering from the same university. Additionally, they studied Electrical and Electronics Engineering at the University of Kentucky.

In terms of certifications, Phil has obtained the following: Net Promoter System 2 (NPS2) from Satmetrix in April 2017, Certified Customer Experience Professional from the Customer Experience Professionals Association (CXPA) in March 2016, and CXPA Professional Member from the CXPA in January 2016. Phil also has certifications in Lean Six Sigma Green Belt from Lexmark International, Inc. and Lean Supply Chain Professional from LeanCor Supply Chain Group, although specific dates of obtaining these certifications are not provided.