Nerissa Johnson is an award-winning Customer Success and Enterprise Account Management leader with over 10 years of experience in B2B, SaaS, FinTech, and eCommerce. Nerissa currently serves as a Senior Customer Success Partner at Qu and has previously held roles as an Enterprise Account Manager Team Lead at Shift4 and a Customer Success Manager at Revel Systems, where they achieved a 100% renewal rate. Earlier in their career, Nerissa managed e-commerce and marketing strategies at Five Points Bottle Shop Cigars and Northside & Westside Bottle Shop, and led technology initiatives at SP2 Hospitality LLC. Nerissa earned a Bachelor of Applied Science in Health and Human Performance from Auburn University.
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