Doug Rain is a Technical Product Specialist at Quest Software, with a career spanning over a decade in technical support and consulting. Prior roles include Enterprise Tech Support Advisor at Quest and Dell Canada, as well as Senior Consultant at NTT DATA Canada. Doug has extensive experience in troubleshooting and issue resolution, particularly within the BlackBerry ecosystem, where responsibilities included advanced troubleshooting, case management, and customer consultations. An expert in configuring test labs and re-creating customer issues, Doug has demonstrated a commitment to providing world-class customer support and building client confidence. Doug holds a degree in Interactive Content Design from BKM.
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