Efrain Trottman has extensive experience in technical support and management, currently serving as a Technical Support Manager at Quest Software since June 2009, with a focus on the KACE (SMA) product. In this role, Efrain supervises a team of technicians and addresses complex technical issues. Prior to Quest Software, Efrain worked at Dell from June 2009 to December 2015, engaging with customers to resolve Level 2 issues and supporting Level 1 technicians as a Technical Support Specialist. Efrain also held a role as a Technical Support Representative at Sitel, providing tech support for internet services, and worked as an IT Tech Support Assistant at Medtronic, assisting with IT infrastructure and monitoring networks. Efrain's educational background includes degrees in Computer Networks and Information Technology from Universidad Tecnológica de Panamá, complemented by a Bachelor of Science in Computer Science from Instituto Rubiano.
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