James Jones is an experienced Senior Customer Success Manager currently at Quest Software since September 2025, where the focus is on enabling enterprises to harness AI and data-driven transformation. Prior positions include Senior Customer Success Manager roles at CAI Parsable and F5, as well as a progression of responsibilities at NGINX, where James held both Customer Success Manager and Senior Customer Success Manager titles from November 2018 to August 2022. Earlier experience includes a tenure at Apple as an Inside Sales Specialist and Senior Customer Service Advisor. Educational qualifications consist of an Honours Degree in Business from Griffith College Cork, FETAC Level 6 in Multimedia from St Johns Central College, and ongoing diplomas in Human Resources Management and Strategic Management through The Open University.