James Moreau

James Moreau has extensive experience in technical support and service operations, currently serving as the Service Operations Director and Global Technical Support Leader for the Data Protection Business Unit at Quest Software since September 2000. In this role, James is responsible for managing the support budget and collaborating with global managers to achieve crucial performance metrics such as Net Promoter Score (NPS) and overall customer satisfaction (OSAT). Previous positions include Technical Support Sr. Manager and Manager at both Dell and BakBone Software, where James built and led support teams, managed customer escalations, and was recognized with the 2014 Dell Champions Award for exceptional performance.