Jonel Lucas

Jonel Lucas is an experienced technology professional with a strong background in enterprise tech support and product engineering. Currently serving as a Senior Enterprise Tech Support Advisor at Quest Software since September 2020, Jonel manages customer relationships and oversees the success of clients using various Coexistence and Migration tools. Prior to this role, Jonel held multiple positions at Binary Tree from July 2014, including Senior Technical Product Engineer and Senior Messaging Engineer, focusing on customer support, root cause analysis, and environmental issue diagnosis. Previous experience includes serving as a Systems Architect/Engineer at Northern Trust and a VP-Senior Information Security Consultant at BNY Mellon, where responsibilities included executing security processes and improving application security. Additionally, Jonel worked as an IT Consultant at IBM from 1999 to 2008.