Kyle Dawson

Kyle Dawson currently serves as the Director of Customer Success at Quest Software, a position held since September 2025. Prior to this role, Kyle was the VP of Customer Success at Bloomerang, where leadership included managing a national team and overseeing an $80M ARR portfolio, achieving significant metrics including 115% net revenue retention and a +40 NPS. Prior experience includes building the customer success function at Workspot, Inc., achieving 100% retention as a Senior Customer Success Manager at Vonage, and holding multiple managerial roles at ShoreTel. Kyle began the professional journey after earning a Bachelor of Science in Management Information Systems from the Rochester Institute of Technology in 2009.