Laureen E. Smith

Laureen E. Smith is an accomplished professional with extensive experience in customer engagement and advocacy. Currently serving as Senior Global Manager for Customer Engagement at Quest Software since 2020, Laureen built and leads a global customer advocacy program, integrating customer feedback into key marketing initiatives. Prior to this role, Laureen held a similar position at One Identity from 2017 to 2020, where accomplishments included developing a global customer engagement program. Laureen's earlier experience includes serving as a Customer Engagement Specialist at Dell, contributing to the establishment of a global customer-focused program, and working in customer engagement and marketing at AppAssure. Additionally, Laureen is a professional actor with Bold Talent Agency since 2024. Laureen E. Smith holds a PhD in Human Sciences/Cultural Studies from The George Washington University, an M.Div in Theology/Religion from Harvard University, and a BA in Theatre from UCLA.