Tracy Allison is an experienced professional in the software support field, currently serving as a Support - Service Planning Sr. Advisor at Quest Software since November 2016, where responsibilities include developing and implementing worldwide support delivery plans. Prior to this role, Tracy held multiple positions at Dell Software Group from October 2012 to November 2016, including Support Service Planner and Support Release Manager, focusing on support delivery and training for global teams. Previously, Tracy worked at Quest Software Inc. from December 2000 to October 2012, fulfilling roles such as Support Release Manager and Senior Technical Support Engineer, demonstrating a strong background in customer support and knowledge management. Earlier experience includes serving as an Informatics System Analyst for the Department of Fisheries and Oceans from 1998 to 2000. Tracy holds a Diploma in Equine Studies from the University of Guelph, along with additional certifications in knowledge management and Microsoft systems engineering.
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