Ben Smith is a Senior Product Manager at Quest Diagnostics, where they drive the digital transformation of the online retail experience through the development and optimization of e-commerce products. With over 8 years of experience, Ben has successfully generated over $200 million in digital revenue growth and unlocked $10 million in incremental revenue by enhancing customer onboarding journeys. Previously, as a Digital Product Manager at PPG, Ben accelerated new user activation and led teams in creating a global B2B eCommerce platform. Their background includes notable roles at the Pittsburgh Post-Gazette, GateHouse Media, and Erie Times-News, where they consistently improved metrics related to revenue, user engagement, and operational efficiency. Ben holds an MS in Information Science from the University of Pittsburgh and a BS in Computer Information Systems from Westminster College.
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