Pam Abdo, MA, PMP, ITIL-F, LSS, is a Technical Program and IT Service Management Leader with extensive experience in driving strategic change and enhancing service delivery. They have successfully led global IT initiatives, managed cross-functional teams, and implemented IT standards, resulting in significant financial recoveries and operational efficiencies. Currently serving as a Technical Program Manager at Quest Diagnostics, Pam continues to deliver multimillion-dollar projects focused on modernizing infrastructure and improving customer experience. Their career highlights include the recovery of $1.3 million in billing errors and delivering $2.4 million in annual savings through strategic project management.
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