Sandy Leaderbrand is a seasoned professional with over a decade of experience in operational management, customer service, account management, and sales. Currently a Manager and Director at Quest Diagnostics, Sandy specializes in call center operations and workforce management, fostering an environment that emphasizes employee empowerment and outstanding customer service. Previously, Sandy held director positions at LABS, Inc. and Viracor-IBT Laboratories, achieving significant improvements in operational efficiencies and client retention. Sandy is also the founder of a customer service-focused operational consultancy, demonstrating a commitment to building strong, trust-based client relationships and mentoring teams for success. Sandy is pursuing a Bachelor of Science in Engineering/Industrial Management at Missouri State University.
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