Annika Rantanen

Customer Success Manager at QuestBack

Annika Rantanen has a diverse work experience spanning various roles and industries. Annika started their career as a sports massage therapist, working independently and establishing strong client relationships. After that, they gained experience as a teampreneur at Eventa Creative Osk, a firm established by teampreneur students. Annika'snext role was as an account executive at Dream Broker, where they collaborated with existing customers to ensure they gained maximum value from the online video software. Annika then joined Arter Oy, first as a customer success specialist, actively engaging with existing customers and organizing review meetings, and later as the head of customer success, where they led the customer service team and contributed to strategic development projects. Currently, Annika is a customer success manager at Oneflow, responsible for supporting and taking care of customers in Finland throughout the onboarding and long-term relationship process. In the future, they will be joining Questback in the same role.

Annika Rantanen has a diverse education history that spans different fields and institutions. Annika began their education at Cleveland High School in 2008 and completed their high school education at Parolan Yhteiskoulu in 2011. Following this, in 2012 and 2013, Annika studied Massage Therapy/Therapeutic Massage at Carl Wilhelm Akatemia.

In 2014, Annika enrolled at Tampere University of Applied Sciences, where they pursued a Bachelor's degree in Entrepreneurship/Entrepreneurial Studies. Annika successfully completed this program in 2017. Annika also briefly attended Fontys Venlo University of Applied Sciences in 2016, where they engaged in a study abroad program focusing on International Business.

Overall, Annika Rantanen's educational experiences have involved a focus on entrepreneurship, therapeutic massage, and international business.

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