Loris Caruana

Loris Caruana is an experienced professional in customer success and support, currently serving as the Head of Customer Success at Questel since December 2018. Prior to this role, Loris held several positions at Questel, including EMEA Customer Support Manager, European Helpdesk Coordinator, and IP Client Support, where responsibilities involved team leadership, operational support, client training, and cross-departmental communication. Loris also has a background in the maritime sector, having worked at V.Group in various capacities, such as Coordinator and Sales and Service Coordinator, focusing on key account management, project management, and customer service. Loris began this professional journey with traineeships at V.Ships and earned a Bachelor's degree in Foreign Languages and Literature from Alma Mater Studiorum – Università di Bologna.