Meron A.

Meron A. has a rich work experience, starting with a role at Europ Assistance USA as an Account Manager from 2011 to 2015. During this time, they served as the Salesforce subject-matter expert, conducted internal Salesforce training for the Sales team, and provided stakeholders with key data insights through data analysis.

They then joined AXA Assistance in 2016 as an Account Manager, where they managed Salesforce customer activity, worked on the case management system, reviewed traveler data, and ensured alignment of business plans with Operations.

In 2018, Meron A. started working at iJET International as a Senior Account Manager. Here, they coordinated internal resources for the implementation of Travel Data and HR data integration, maintained data elements in internal database systems, and resolved travel database issues.

They also had a role at Questex starting in 2018 as a CRM Platform Manager, where they coordinated and managed development resources for various platforms, including Salesforce and Marketo. They also met with stakeholders from different departments to document current business processes and sales processes.

Meron A. then transitioned to the role of Director of Customer Data Management at Questex in 2019. In this position, they led the Customer Data Management team, established database standards, and implemented a central data eco-system vision.

Overall, Meron A. has progressively advanced in their roles, gaining experience in Salesforce, data management, project coordination, and stakeholder management.

Meron A. has obtained an Associate Degree in Sales & Marketing Management from Cambridge. They also hold a Bachelor of Science degree in Business from Addis Ababa University. In addition to their formal education, Meron has certifications in Emergency Medical Tech from MFRI and Salesforce Certified Administrator (SCA) from Salesforce.