Ibad Shaikh is a Customer Success Manager currently at QuestionPro, since October 2022, following a role as a Sr. Technical Support Engineer where the focus was on providing exceptional customer support and resolving technical issues. Prior experience includes working as a Customer Relations Associate at Tech Mahindra from July 2020 to November 2022, specializing in retention and contract negotiations while addressing customer queries and complaints. Earlier, Ibad served as an Operations Associate at WNS Global Services from April 2019 to March 2020, managing customer service inquiries and generating tickets on Sabre GDS. Ibad holds a Bachelor of Computer Applications degree in Computer Science from Abeda Inamdar Senior College, completed in October 2020.
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