Arfa M.

Arfa M. is an experienced professional currently serving as a Customer Success Specialist at Questrade Financial Group since November 2020, where responsibilities include handling client inquiries and providing technological assistance while training new agents. Prior experience includes roles as a Research Assistant at MaRS Discovery District and Ryerson University, where Arfa contributed to scientific projects, performed laboratory experiments, and presented findings at a research symposium. Additional roles at Ryerson University involved serving as a Note-taker and Peer Academic Coach, supporting students with disabilities and facilitating academic skill development. Arfa also held the position of Chemistry & Biology Department Director at the Ryerson Science Society and worked as a Workshop Facilitator for SciXchange, delivering science workshops to elementary school students. Arfa holds a Bachelor of Science (Honours) in Biomedical Sciences from Ryerson University.