Brian Tran is an experienced project manager and operations leader with a solid background in enhancing client experience and operational efficiency at Questrade Financial Group since April 2011. In the current role, Brian motivates and inspires five teams of 30 staff, spearheads projects aimed at improving client satisfaction, and has led significant initiatives such as changes in registered plan trustees and automation of client requests. Previous roles at Questrade include Back Office Supervisor, where policies and procedures were developed to enhance operational efficiency, and Backoffice Administrator, responsible for assessing client risk and processing trades. Additionally, early career experiences as a receptionist at Seneca Fitness Centre and a customer contact agent at Bank of Montreal contributed to Brian's strong foundation in client service and operations. Education includes studies at Seneca Polytechnic from 2008 to 2010.
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