Charmaine A.

Charmaine A. has extensive experience in customer service and operations across various industries. Starting as a Shift Supervisor at Tim Hortons from December 2012 to February 2017, Charmaine developed skills in staff training, customer engagement, and financial management. Following this role, Charmaine worked as a Guest Service Ambassador at WestJet and then as a Guest Service Officer at Plaza Premium Group, focusing on guest interactions and service excellence. Between October 2017 and February 2020, Charmaine held the position of Team Leader at Schurman Retail Group, assisting in achieving brand standards and enhancing customer experiences. Most recently, Charmaine served in multiple roles at Questrade Financial Group from April 2024 to October 2023, emphasizing client operations and service. Charmaine's educational background includes a Diploma in Tourism and Travel Services Management from Seneca College, further complementing professional experiences.