Jonathan Jones is a seasoned professional with extensive experience in reporting, analysis, and workforce management within various industries. Currently, as the Senior Manager of Reporting & WFM at Questrade Financial Group, Jonathan leads a team focused on driving strategic alignment across contact center operations. Previous roles include Manager of Reporting and Analysis, where Jonathan similarly directed initiatives to enhance organizational objectives, and Senior Process Analyst, collaborating with cross-functional teams to optimize customer experience through technology. Jonathan's career spans positions at The Valens Company, KalTire, and 3M Canada Company, showcasing a strong background in business systems analysis, project management, and the application of methodologies such as Lean Six Sigma. Jonathan holds a Bachelor of Science in Physics from Concordia University and an Applied Science degree from John Abbott College.
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