Rafael Silva has extensive experience in IT service management and systems analysis, with a career spanning various roles in notable organizations. Starting with a voluntary position in the secretarial and IT area at HUCAM in 2003, Rafael progressed to roles such as Systems Analyst for the Câmara dos Deputados and Supervisor Service Desk at Nexa Tecnologia, demonstrating expertise in IT infrastructure management, service delivery, and team leadership. Currently serving as an IT Service Management Analyst at QuickOps Consulting, Rafael is involved in the implementation and support of service management platforms. Educationally, Rafael holds a degree in Análise e Desenvolvimento de Sistemas from UNINTER, completed in 2023.
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